Booking Policy and Terms and Conditions

BOOKING POLICY
Please note that the studio requires 24 hours notice for booking cancellations or the full fee is forfeited.  You can manage all your bookings online or you can contact us directly and we will assist you if you need to cancel or change your session. Meta Pilates packs have a 3,6 or 9 month expiry period, please review the expiry dates at point of sale.  Refunds may be given on packs that are current and a $40 administration fee will be deducted prior to monies being refunded.

TERMS AND CONDITIONS     
Pilates apparatus is not automatically safe. It requires knowledge and understanding to be able to use safely. Be mindful of your safety. Refer to staff for instruction.

The Pilates method aims to work the body with a correct position for improved muscle recruitment and better posture. In order for the instructors to do this properly physical contact to correct movements will be required. Please inform your instructor if you feel uncomfortable with physical contact. It is a requirement of working out in the studio for clients to wear socks, maintain personal hygiene and if applicable tie long hair back during a session.

Your individual injury history will be recorded on the registration form. We may require written medical clearance to assist with specific guidelines. We support communication with other treating health professionals.

ENTRY AND EXIT

Via the entrance on Waterworks Road, during opening hours. Enter via gate to gain access, and the studio entrance is on the deck. Upon entering and exiting the building please ensure the gate shuts behind you. Prior to leaving the studio please check you have all your belongings. As a pedestrian please be aware of your own safety when entry and exiting the property. Consider arriving or leaving with others.

Exit driveway with care. Watch for bicycles, pedestrians and cars.

PARKING Onsite Two allocated car spaces. Please be aware the driveway is steep (up) and the carport is located on the LHS. (look for signage)*Please exit the driveway left onto Waterworks Road.  Ask for more information or check google maps.

PARKING Offsite If you prefer to park offsite in Kilmaine Street or Glenquarie Place please note>> If you do park on the street be mindful of the parking requirements and read the signs carefully as they may differ.

*Kilmaine St is also accessible via Greenlanes Rd,off Waterworks Road. Ask for more information or check google maps.

*Glenquarie Place has some street parking available and it is about a 5 minute walk to the studio.

LOCAL AREA
Bus stops are located along Waterworks Road heading to and from the city. There are some great cafes within close distance, ask for more information.

SAFETY IN THE STUDIO
You are required to abide by Studio guidelines and standard OH & S practices at all times when on the premises of Meta Pilates.  No cash is left on the premises. If your session time is early in the morning or late in the evening please consider leaving the property with others.

FIRE AND EVACUATION
Building alarm sounds and evacuation is required: staff will instruct – organise clients and other staff to leave belongings (if required) and calmly exit the building and move to the footpath.  Refer to location map in studio. Two fire extinguishers are available on site if required.

AMENTIES
Bathroom located within the studio. There is a small change room also available.